Who we are
This Privacy Policy explains how Cybernex handles personal information in connection with this website and enquiries about our services. For privacy questions or requests, contact cybernex.it@outlook.com. Our business contact locations are listed on the Contact page.
Information you provide
When you contact us, you may share your name, email address, company name, service interests, project details and any information included in your message or subsequent correspondence. Please only send information relevant to your enquiry and avoid including sensitive personal information.
The contact form opens a prefilled draft in Gmail. Entering details in the form does not automatically send them to Cybernex. We receive the enquiry when you send that email. Google handles the draft and transmission under its own terms.
How information is used
We use enquiry details to respond to your request, discuss requirements, prepare proposals and communicate about services you request. Project correspondence may also be needed to manage an agreed engagement, maintain business records or address a dispute.
Where applicable, these purposes rely on taking steps at your request before a contract, performing a contract, legitimate interests in responding to business enquiries and managing our services, or complying with legal obligations. Where processing relies on consent, you may withdraw it by contacting us.
Website data and external services
The website does not currently include advertising trackers or a visitor analytics integration in its application. Website hosting and network services may process technical information, such as IP addresses, request times and browser details, to deliver and protect the site.
Links to email, WhatsApp and other external services take you to providers with their own privacy practices. Any information you share with those services is also subject to their policies.
Retention and security
The period for keeping correspondence depends on whether an enquiry becomes a project, ongoing support needs, applicable record-keeping requirements and any unresolved dispute. Contact us to ask about retention or request deletion of information associated with your enquiry.
Please avoid emailing passwords or confidential access credentials. No website or email transmission can be guaranteed completely secure.
Your choices and rights
Depending on applicable law, you may have rights to access, correct or delete personal information, restrict or object to its use, request a portable copy or withdraw consent. These rights can be subject to conditions and exceptions. Email cybernex.it@outlook.com to make a request; we may need to verify your identity.
You may also raise a concern with the relevant data protection authority. In the United Kingdom, this is the Information Commissioner’s Office (ico.org.uk).
Updates to this policy
We may update this page when website features or information-handling practices change. The date at the top identifies the most recent update. Contact us if you have questions about how this notice applies to information you have shared.